Common Problems Faced by Electric Tobacconists

Welcome to Electric Tobacconist USA! This is the small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, get one of these cigarette.

As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial six months. Luckily, the delay didn’t last long and orders started moving again.

The delay also meant we weren’t able to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for another six months once we planned for the next quarter of our year.

Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still not quite there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.

We have been happy to report that quarter, we saw a dramatic upsurge in our sales. It appears that the majority of our customers are responding positively to your recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we will have to address over the next half a year.

Along with an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that people are providing free expedited shipping for most orders.

One of the other areas we have seen an increase in recently is in the number of people calling our hotline and requesting service. More Element Vape often than not they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals do not realize that people have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we are receiving. It’s clear that people are currently experiencing an elevated number of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services like a refund, replacement or money-back guarantee, so as to ensure their satisfaction.

Beyond the above news-report topics, there are other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented a crisis replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the quantity of questions we receive when it comes to our services.

Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. In addition to hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.